bikhoki FAQ

Account opening on bikhoki follows four main steps. First, visit bikhoki and click "Open account". Enter your email, username, password, and mobile number. You will receive a verification email; click the link to confirm. Second, log in and upload identity verification documents: government-issued ID (passport, national ID, or driver's license) and proof of residence (utility bill, bank statement, or official letter). Third, our KYC team reviews your documents, usually within one to three business days. Once approved, your account is fully active. Fourth, choose a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank transfer) and fund your account. You are then ready to access football sportsbook, live-dealer tables, slots, and esports markets.

KYC verification on bikhoki requires two document types. First, a government-issued identity document: passport, national ID card (KTP), or driver's license. Your document must be valid (not expired) and must show your full name, date of birth, and signature. Second, proof of residence: a utility bill (electricity, water, or internet), bank statement, or official government letter dated within the last three months, showing your name and current address. During verification, we may request a photo of your face holding your ID document for additional confirmation. If documents are unclear, incomplete, or appear to contain false information, we will request resubmission. Do not submit forged or altered documents; doing so will result in account closure and potential legal action.

Withdrawal requests on bikhoki are reviewed during our standard business hours. Once you submit a withdrawal request, our team verifies your account, checks your transaction history, and processes the request. Processing time depends on your payment method: mobile banking, local payment, online payment, e-wallet, and mobile banking typically complete within one business day; local payment transfers usually settle within one to two business days; bank transfers to online payment, e-wallet, mobile banking, or local payment may take one to three business days. These are general timelines and may vary due to your bank's processing times or system maintenance. During peak periods (around major holidays such as Idul Fitri or Idul Adha) or system updates, processing may take longer. You can check the status of your withdrawal in your account under "Transaction History". If your withdrawal does not complete within the expected window, contact our support team.

If a deposit does not complete, check your bank or payment app to confirm whether the charge went through. If you were charged but bikhoki did not receive the funds, the issue is typically at the payment gateway. Contact our support team and provide your transaction ID or receipt. We will investigate and reprocess the deposit if funds were taken. If a withdrawal does not arrive in your bank account or e-wallet after the expected timeframe, do not resubmit the request; instead, contact support with your withdrawal ID. We will trace the transaction with your bank or payment provider. Duplicate withdrawal requests may delay processing. If a transaction is cancelled due to incorrect account details or insufficient funds, you will be notified via email. Review the error message and resubmit with correct information.

bikhoki offers four main game categories. Football sportsbook: live and pre-match markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Markets include match outcome, handicap, over/under, correct score, and player props. Live-dealer tables: blackjack, roulette, baccarat, Dragon Tiger, and other classic table games with professional croupiers streaming from multi-camera studios, available 24/7. Slot games: Aviator (crash game), Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles with varying themes and volatility. Esports: competitive markets on Mobile Legends, Free Fire, PUBG Mobile, and major esports tournaments. Each category has its own rules, settlement times, and account balance separate from others, but all draw from your single account balance.

Free bets and free spins are bonuses awarded by bikhoki to eligible users. Free bets are non-cash credits issued for sportsbook and esports betting; free spins are slot-game credits. These bonuses appear in your account under "Bonuses" or "Promotions". Eligibility and terms vary: new-account bonuses may require a first deposit and have wagering requirements; recurring bonuses may be tied to specific events (such as Liga 1 matches or major tournaments). Wagering requirements mean you must stake the bonus amount a set number of times before withdrawing any winnings. Free bets and free spins are non-transferable, non-refundable, and usually expire within 30 days if unused. Read the terms of each bonus carefully before accepting it. If you have questions about bonus eligibility or expiry, contact our support team.

bikhoki protects your personal information through industry-standard encryption, secure servers, and strict access controls. Your data is encrypted in transit (using HTTPS/TLS) and at rest (on our servers). We limit employee access to personal data to authorized staff only, and all staff sign confidentiality agreements. We do not sell or share your personal information with third parties except where required by law (such as anti-money-laundering compliance). Your data is retained for seven years after account closure to meet regulatory requirements and to handle disputed transactions. You have the right to access, correct, or request deletion of your data subject to legal retention obligations. See our privacy policy for full details and instructions on exercising your rights. If you suspect unauthorized access to your account, change your password immediately and contact support.

To open a support ticket on bikhoki, log into your account and click "Live Chat" in the main menu. A chat operator will be available during business hours (typically 9 AM to 6 PM Jakarta time, Monday to Friday). If no operator is available, you can leave a message and we will respond within one business day. For complex issues or complaints, you may also email support directly; include your account email, the nature of your inquiry, and relevant transaction IDs or details. For urgent security issues (such as suspected unauthorized access), contact support immediately. Do not share your password, PIN, or full identity document details in public chat; support staff will never ask for these. Provide only information necessary to resolve your issue. Average response time is one business day.