bikhoki Terms of Use

When you create an account and use bikhoki, you enter into a direct relationship with us as the platform operator. We set out these terms to clarify what we offer, what we expect from you, and how disputes are handled. Our terms cover account opening, deposits and withdrawals, bonuses, game rules, and the jurisdiction framework within which we operate.

We at bikhoki are committed to transparency. These terms are written in plain language, not legal jargon, so you understand your obligations and our commitments. If any clause is unclear, our support team can explain it in more detail. We update these terms periodically to reflect changes in our service or legal requirements. Your continued use of bikhoki after an update means you accept the new terms.

This page covers the core terms you need to know before you deposit, open markets on Liga 1, Piala AFF, Champions League, or other sports, or use our live-dealer tables and slots. If you have questions at any point, contact our English-language support team during business hours.

Account opening and eligibility on bikhoki

To use bikhoki, you must be at least the age of majority in your jurisdiction (typically 18 or older). You must be in a location where our services are legally permitted. You must provide accurate, current, and complete information when you register. We verify your identity using government-issued identification (passport or national ID). If your identification is rejected or information is found to be false, we reserve the right to suspend or close your account.

You are responsible for keeping your account credentials secure. You must not share your password with anyone or allow another person to access your account. If you suspect unauthorized access, contact us immediately. We will not be liable for losses resulting from unauthorized access if you have failed to protect your password or have shared it with someone else.

Each person may maintain only one account on bikhoki. Opening duplicate accounts is prohibited and may result in account closure and forfeiture of funds. We monitor for duplicate accounts and inactive duplicate accounts will be closed without notice.

Deposits, withdrawals, and payment methods on bikhoki

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via mobile wallet typically process within minutes. Bank transfers usually complete within one to two hours, depending on your bank's queue and the time of day.

Your deposit is credited to your bikhoki account balance immediately upon our receipt of the payment. You can then use this balance for football sportsbook wagers (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Withdrawals are processed to the same payment method you used to deposit. We do not allow withdrawals to third-party accounts. Withdrawal requests are subject to verification and may require identity confirmation. Processing times depend on your payment provider's settlement schedule. Mobile wallets typically settle within hours; bank transfers typically within one to two business days.

Bonuses, promotions, and account terms on bikhoki

We may offer welcome bonuses, promotional credits, or free bets from time to time. These bonuses are subject to specific terms, including rollover requirements, betting limits, and time restrictions. Before accepting a bonus, read the terms carefully. Bonuses are not withdrawable as cash unless explicitly stated; they are account credits to be used for wagering only.

We reserve the right to cancel or modify any promotion at any time. If we suspect fraudulent or collusive behavior related to a bonus (for example, opening multiple accounts to claim the same bonus multiple times, or deliberately losing bonded bets to friends), we may forfeit the bonus and associated winnings.

Winnings from bonuses are subject to the same withdrawal terms as your own deposits. You cannot withdraw bonus winnings until the rollover condition is met. For example, if we offer a bonus with a 5x rollover, you must wager the bonus amount five times across our platform before you can withdraw any winnings related to that bonus.

Game rules and settlement on bikhoki

Each game category on bikhoki (sportsbook, live dealer, slots, esports) has its own ruleset. Football markets settle based on official league or tournament results as announced by Liga 1, Piala AFF, or other governing bodies. Live-dealer games settle based on the outcome of each hand or spin as shown in our live video. Slot games settle based on the outcome of each spin. Esports markets settle based on official match results as announced by the game publisher or tournament organizer.

If a market or game encounter is disrupted due to technical failure, we will attempt to restore it. If restoration is not possible, we will refund any open wagers on that market or game. We will not reverse a settled outcome unless there is clear evidence of error on our part, such as a display bug showing incorrect odds.

Our live-dealer games are conducted by certified third-party providers. The live stream and game outcomes are subject to their ruleset. If you have a dispute about a live-dealer outcome, we will review the video evidence and the provider's records, and make a determination based on the facts shown.

Prohibited conduct and account suspension on bikhoki

We prohibit certain behaviors on bikhoki. These include: creating duplicate accounts, using automated software or bots to place wagers, colluding with other users to manipulate markets, depositing funds on behalf of someone else, attempting to access other users' accounts, and using our platform to facilitate illegal activity. Violation of these rules may result in immediate account suspension and forfeiture of funds.

We also reserve the right to limit or restrict accounts that show patterns we deem to be abnormal risk-taking or that appear designed to exploit promotional terms. For example, if an account opens, claims a welcome bonus, places a large wager on a single event, and then requests withdrawal, we may flag this for review and may delay the withdrawal pending verification.

If we suspend your account for suspected violation of these terms, we will notify you via email explaining the reason (in general terms for security). You have the right to respond and provide your account of events. We will review your response and make a final determination.

Jurisdiction and dispute resolution under bikhoki

We at bikhoki operate on a jurisdiction-restricted basis. Our services are available only in locations where online wagering is permitted by local law. You are responsible for verifying that your use of bikhoki complies with your own jurisdiction's laws. If you are in a location where our services are prohibited, you must not access or use bikhoki.

If you have a dispute with bikhoki regarding a wager, settlement, bonus, or any other matter, you may contact our support team during business hours. We will work with you to review the relevant transaction history, game logs, and rules, and will make a determination. If you are not satisfied with our initial response, you may escalate your dispute for final review by our management team.

We do not accept arbitration clauses or class action waivers that would prevent you from seeking legal remedy in your own jurisdiction if you believe we have acted in violation of applicable law. However, we ask that you attempt to resolve disputes with us directly before pursuing legal action, as this is typically faster and more cost-effective for both parties.

Changes to these terms and contact information on bikhoki

We may update these terms at any time. We will notify you of material changes by email or by displaying a notice on our website. Your continued use of bikhoki after an update constitutes acceptance of the new terms. If you do not agree with a change, you must stop using bikhoki.

If you have questions about these terms or our policies, contact our support team during business hours via in-app live chat or email. We have English-language support staff available to assist you. We aim to respond to inquiries within one business day.

Summary of key points on bikhoki

These terms establish a straightforward relationship: you provide accurate information, maintain account security, and comply with applicable law. We provide transparent game rules, secure payment processing, and fair settlement. We both commit to resolving disputes fairly and in good faith.

Key commitments we at bikhoki make to you are: accurate odds and settlement in accordance with published rules; encrypted storage of your personal and payment information; responsive customer support during business hours; and withdrawal processing without unnecessary delay, subject to verification. In return, we ask that you use our platform lawfully, maintain your account security, and accept that gaming outcomes involve risk.

If you disagree with any term or do not accept our conditions, do not register an account. If you are already a user and have questions about how these terms apply to your specific situation, our support team can clarify. We operate bikhoki with the intention that these terms are fair to both you and to us.