bikhoki Platform Privacy Notice

This page describes what data we collect when you use bikhoki and how we keep that information protected. We at bikhoki handle your personal information—email address, phone number, identity documents, payment details, and account activity—according to strict security standards. We encrypt your data in transit and at rest, limit access to authorized staff, and do not sell your information to third parties.

When you open an account on bikhoki, you provide information we need to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal obligations. Our servers may be located outside your jurisdiction, but your data is protected by the same encryption and access controls regardless of server location.

If you have questions about how we handle your data or want to exercise your rights (such as requesting a copy of your information or deletion of your account), contact our support team. We respond to privacy requests within ten business days.

What data we collect on bikhoki

We collect data in several categories. Account registration data includes your name, email address, phone number, date of birth, and residential address. Identity verification data includes government-issued identification (passport, national ID, or driver's license) and, in some cases, a photo of your face to confirm your identity. Payment data includes the details of your chosen payment method (bank account number, mobile wallet identifier, or QRIS code), though we do not store full card numbers or passwords.

Transaction data includes every deposit, withdrawal, and wager you place on bikhoki. We log the date, time, amount, payment method, market (e.g., Liga 1 football, live blackjack, Aviator slot, Mobile Legends esports), and outcome. This transaction log serves multiple purposes: it allows you to review your account history, it helps us detect fraud, and it ensures we can settle disputes fairly.

We also collect technical data: your IP address, device type, browser version, and pages visited on bikhoki. This helps us diagnose technical issues, detect account abuse (such as multiple accounts from the same IP), and ensure our platform remains secure. We may also collect location data based on your IP address to verify that you are in a jurisdiction where our services are legally available.

How we use your data on bikhoki

We use your data primarily to deliver our service. We process your deposits and withdrawals, verify your identity for regulatory compliance, settle your wagers according to our published rules, and communicate with you about your account. We also use your data to detect and prevent fraud, unauthorized access, and collusive or abusive behavior (such as opening multiple accounts to claim the same bonus repeatedly).

We do not use your data for marketing or advertising unless you have explicitly opted in. We do not sell your data to data brokers or third-party advertisers. We do share your data with our payment processors (e-wallet, mobile banking, local payment, and bank partners) only to the extent necessary to process your deposit or withdrawal. We may also disclose your data to law enforcement or regulatory authorities if required by law or if we suspect illegal activity.

If you stop using bikhoki and request account closure, we retain your data for seven years to comply with anti-money-laundering regulations and to handle any disputed transactions. After seven years, we delete or anonymize your personal information unless we are required by law to retain it longer.

Your data during Piala AFF and major tournaments

During high-volume periods (Piala Indonesia, Piala AFF, Champions League knockout rounds), our servers may experience increased load. Your data remains encrypted and secure during these periods. We do not share account details with other users, even during peak betting activity.

Third-party processors and data location on bikhoki

Our bikhoki platform uses third-party processors for specific functions. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle deposit and withdrawal transactions. Identity verification providers verify your documents. Live-dealer game providers operate our blackjack, roulette, baccarat, and Dragon Tiger tables. Slot game providers operate Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports data providers supply Mobile Legends, Free Fire, and PUBG Mobile match results.

Each processor is contractually obligated to protect your data according to standards equivalent to our own. We audit our processors' security practices annually. We do not allow any processor to use your data for purposes other than providing their specific service.

Our servers and backup infrastructure may be located in jurisdictions outside Indonesia. Your data is encrypted in transit between our Indonesian office and our servers, and encrypted at rest on our servers. Encryption means your personal information is unreadable without the decryption key, which only authorized bikhoki staff can access.

Your rights regarding your data on bikhoki

You have the right to access all data we hold about you. You can request a full export of your account data, including your personal information, transaction history, and account settings. You have the right to correct inaccurate data: if your name or address is wrong, contact us and we will update it. You have the right to request deletion of your account and associated data, subject to our legal obligation to retain it for seven years for anti-money-laundering compliance.

You also have the right to object to certain uses of your data. For example, you can opt out of non-essential emails or request that we do not use your IP address for location-based fraud detection (though this may restrict your access to bikhoki if we cannot verify your jurisdiction). If you believe we have misused your data in violation of applicable privacy law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Access: Request a copy of all data we hold about you on bikhoki.
Correction: Update inaccurate personal information in your account profile.
Deletion: Request account closure and deletion of your data (subject to legal retention requirements).
Objection: Opt out of specific data uses, such as marketing emails or location tracking.
Complaint: Lodge a complaint with a privacy authority if you believe we have violated your rights.

Cookies and tracking on bikhoki

We use cookies (small text files stored on your device) to keep you logged in to your bikhoki account, to remember your preferences (such as odds display format), and to track your session for fraud prevention. Essential cookies are required for the platform to function; non-essential cookies are used for analytics. You can disable non-essential cookies in your browser settings, though this may affect your bikhoki experience.

We do not use cookies to track you across other websites or to build a profile of you for targeted advertising. Our analytics provider (if used) receives only anonymous, aggregated data about traffic patterns and does not receive your personal information.

Security practices at bikhoki

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). We limit access to your personal information to bikhoki staff who need it to do their job (support, fraud detection, compliance). We conduct annual security audits and penetration testing to identify and patch vulnerabilities. We require all staff to sign confidentiality agreements. If we discover a data breach affecting your information, we notify you within 72 hours and explain what steps you should take.

Two-factor authentication: We recommend enabling two-factor authentication on your bikhoki account to add an extra layer of security. This requires you to enter a code from your mobile phone when you withdraw funds, making it harder for an unauthorized person to access your account.

Contact and privacy inquiries on bikhoki

If you have questions about our privacy practices, want to exercise your rights, or suspect a data breach, contact our support team during business hours via in-app live chat or email. We respond to privacy requests within ten business days. You can also contact a data protection authority in your jurisdiction if you believe we have violated applicable privacy law.

We update this privacy notice periodically to reflect changes in our service or legal requirements. We notify you of material changes by email or by displaying a notice on bikhoki. Your continued use of our platform after an update means you accept the updated privacy terms.

Summary: Your privacy on bikhoki

We at bikhoki collect only the data we need to verify your identity, process your payments, settle your wagers, and comply with law. We encrypt your information, limit access, and do not sell your data. Third-party processors (payment providers, game suppliers, identity verifiers) are contractually bound to protect your data according to our standards. You have the right to access, correct, or delete your data, subject to legal retention requirements.

Our commitment is transparency and security. If our privacy practices are unclear, ask us. If you discover suspicious activity on your account, contact us immediately. We take data protection seriously because your trust in bikhoki depends on it.